For Thailand, we use ThailandPost and Kerry Express to ship your orders. Normally, you will receive your order within 1-2 days. The lead time may be longer during special sale dates of marketplace like Shopee and Lazada.
For outside Thailand, we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If your destination is not listed ,please Contact Us and we will find the best shipping solution for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
1. Please note that DHL Express charges extra for remote area service. There is only a very small percentage of this type of destinations. However, if that happens to be your case, we will contact you ASAP. We always suggest to provide an alternative address or cheaper shipping option (for instance, Thailand Post Economy Service). There are no remote area charges for USA.
2. Some countries, such as Argentina and Brazil, require us to input Buyer's tax ID in order to ship the goods. Customers have to provide this info to complete the purchase.
You may return unused items in undamaged condition and in original packaging within 14 days of receiving the order for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). In case you have not received your order, you have 30 days from the day we send your order to submit a claim.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In case of exchange for different size, color, or model, you will be responsible for return shipping fee.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.