FAQ

How do I place an order?

Just add a product to cart, check-out, and pay. After that, you can just relax and wait for the order to arrive at your door.

Do I need an account to place an order?

No, you don't. You also can choose to create an account while checking out.

How can I cancel or change my order?

Please contact us with the subject [Cancel/Change Order] along with your Order ID.

How can I return the product?

Please refer to our Return Policy.

Do you ship Internationally?

Yes, we can ship to any destination. If your location does not appear, please contact us.

What are the shipping options?

Regarding international shipping, we use DHL Express as well as Thailand Post and DHL E-commerce services.
For domestic locations, we send your orders by Kerry Express and Thailand Post.

How much is the shipping?

Shipping costs are calculated based on total gross weight or volumetric weight of your order. For all Express services, price will step up every 500 grams. So, to get the optimum shipping costs, you may combine your orders to reach the optimum weight.

How long does it take to get my order?

On average, it can take from 2-5 business days depending on your location for DHL Express.
Economy service may take from 10 up to 45 days. Long awaiting is normally due to custom service and local services.
If you have any questions regarding shipping, please contact us. We are more than happy to help you.

Am I able to track my order?

Yes, we always provide tracking number.

What are the international taxes, duties, etc. that I have to pay?

You will be responsible for the taxes/duties collected by your customs.

How can I pay?

1. Paypal - accepts major credit cards worldwide
2. Direct bank transfer
3. Azimo - first two transactions are without any fees. Please contact us for more details.
4. Other payment gateways that will transfer money to our company account is also acceptable.

What currencies do you accept?

We mainly accept payments in Thai Baht. However, if you use PayPal or Azimo, the requested amount will be automatically converted from Thai Baht to your preferred currency.

Are you a wholesaler ?

Yes, we offer wholesale prices . Please contact us via email or drop us a message.